Product design / 2026

Money,
made clear.

DTB — Digital Tunisia Bank

A quieter banking experience for Tunisia. Familiar tasks, clearer decisions, and intelligence that knows when to step back.

Explore the final experience ↓
DTB identity, graphite bank card and mobile interface in a warm studio composition
AI-generated editorial artwork. The numbered screen collection documents the precise interface.
ProjectDigital Tunisia Bank
Design directionJay Hamdi · AI-assisted
DeliverableVisual product-design case study
StatusConcept project

01 / Vision & overview

Banking that explains the next decision.

DTB explores how a full banking app can feel calm without hiding the details that matter. Its central idea is simple: make the consequence of an action visible before asking someone to commit.

The concept connects available money, domestic transfers, utility bills, card security and spending records. AI helps interpret intent and explain verified information within familiar controls.

Independent fictional banking concept.

DTB is not a licensed bank, a client engagement, or a launched service. This project contains static visual walkthroughs. No participant interviews, live-app benchmark tests or usability studies were conducted.

Design questionWorking responseWhat would prove it
What is safe to spend?Separate total holdings from Everyday availability.Participants distinguish both amounts without prompting.
What will this payment cost?Show amount, fee, total debit and availability after payment together.Participants correctly explain the debit before authorization.
What can AI actually do?Suggest filters and relevant routes; retain manual controls.Useful search results with an understandable fallback.

02 / Context, challenge & evidence

Start with the market that exists.

Tunisian digital banking already covers substantial everyday tasks. MyBIAT’s 2026 releases describe dashboard customization and category budgeting. Attijari UP documents card controls and bill payments. La Poste’s D17 and Flouci also address local transfers and bills. [S01–S08]

The opportunity is therefore a design hypothesis about clarity and control, not a claim that Tunisian banking lacks digital functionality. Public documentation establishes task relevance; it does not establish how people experience those tasks.

Observed in sources

Core tasks are established.

Balances, transfers, cards and local bill payments recur across product documentation.

Unvalidated hypothesis

Uncertainty may create friction.

People may struggle to interpret availability, fees or pending status. This needs participant evidence.

Proposed design response

Explain the consequence.

Use a stable money hierarchy, explicit review and recoverable states.

Proposed discovery

Recruit eight English-speaking Tunisian adults with recent banking-app use, varied income patterns, task confidence and accessibility needs. Conduct 45-minute interviews and four consented contextual walkthroughs using fictional records.

Explore available-money interpretation, recipient checks, pending payments, bill references and unfamiliar merchants. Ask when optional assistance helps and how people recover when it fails. Record observed actions separately from interpretation; synthesize by task and severity. These activities are proposed, not completed.

Assumptions and unresolved questions
IDAssumption / unknownConsequenceNext evidence
A01English-speaking banking users can understand the task labels.English-only audience limits market relevance.Recruit and test that segment explicitly.
A02Available funds are more useful than total holdings for routine decisions.Home emphasizes Everyday availability.Compare interpretations of both balances.
A03Phrase search adds value beyond filters.Optional assistance adds product complexity.Compare search relevance and task recovery.
A04Utility lookup and issuer controls can return reliable status.Proposed flows require service integrations.Partner and technical feasibility review.
A05A cautious approach is behavioral, not age-based.Avoid demographic stereotypes in personas.Recruit by behavior and situational confidence.

03 / Competitive analysis & opportunities

Differentiate through decisions, not feature count.

I reviewed public official product pages, release notes and bank-published store descriptions on 18 October 2026. The benchmark includes six Tunisian offerings and four international references. International patterns inform communication; they do not imply Tunisian eligibility or product feasibility.

D means documented in the reviewed material. ? means unverified—not absent. Authenticated app navigation, interaction quality and accessibility were not tested.

Public-documentation feature coverage. See source register for provenance.
Explore the feature matrix as selectable text
ProductAccountsTransfersCardsBillsInsightsEvidence
MyBIATDDDDDMay / Oct 2026 release notes
Attijari UPDDDD?Official site + store listing
AMEN MobileD?D?DOfficial product description
D17?D?D?La Poste service description
STB Mobile / STBNetDDD??Official mobile banking page
FlouciDDDD?Official product page
RevolutD?D?DOfficial help / security pages
WiseDD???Official pricing + tracking help
MonzoD???DOfficial Trends / Pots help
N26D?D?DOfficial Spaces / card support

Local baseline

MyBIAT’s May update already uses shortcuts and product grouping. Its October release adds category budgeting and reinforced beneficiary validation. DTB cannot credibly claim these as market-first ideas. [S01–S02]

International learning

Wise informs status visibility and upfront cost communication; Revolut and N26 inform direct card security; Monzo informs explicit scope in spending views. DTB combines those patterns around domestic tasks. [S09–S15]

Evidence → interpretation → hypothesis → screen response.

04 / Provisional personas & user needs

Three needs, not three stereotypes.

These personas are provisional scenario models generated to explore contrasting needs. They are not interview participants, observed behavioral segments or validated market profiles. Financial capability and digital confidence are not inferred from age.

Yasmine anchors every app screen and financial record. Nader and Amel provide alternative lenses for evaluating the same concept; the interface does not silently change account holders between screens.

A / The everyday organizer · Yasmine Ben Ali
B / The independent professional · Nader Mansour
C / The deliberate decision-maker · Amel Trabelsi
NeedDesign responseScreen trace
Understand fundsTotal holdings and Everyday availability have distinct labels.UI-04–06
Verify a paymentRecipient, fee, total debit and status remain visible.UI-13–16, UI-27–28
Secure a cardPreview impact, confirm, then show Frozen and restore paths.UI-20–21, UI-32–34
Find evidenceNatural phrases become editable filters and source records.UI-09–10, UI-30, UI-43

05 / Product strategy & prioritization

A coherent core before ambitious breadth.

Working problem: when checking money, authorizing a payment or responding to uncertainty, a customer may have to reconstruct what is available, what an action costs and whether it actually happened. DTB tests whether those consequences can share a clearer visual and task structure.

Prioritization uses a consequence-first framework: protect money and access, support frequent domestic tasks, then add optional interpretation. Reach and effort are unknown, so a numerical RICE score would suggest unsupported precision.

PriorityScopeWhy / dependency
Core conceptAccounts, activity, domestic transfers, bills, card freeze, secure review, receipts and recovery.Every illustrated sensitive action needs a complete status model.
Second phaseBudgets, savings goals, recurring detection, virtual cards and optional search assistance.Useful after reliable account and payment infrastructure; issuance and data-use dependencies remain.
Future explorationQR acceptance, automatic saving, advanced personalization and eligible cross-border services.Requires customer evidence, partnerships, technical validation and specialist regulatory review.
Eight testable hypotheses and proposed acceptance criteria

These are study targets, not findings. With eight formative participants they guide iteration; they do not estimate population performance.

IDHypothesisEvidence / assumptionResponseProposed criterion
H01Separate available money from holdingsA02 / S01UI-04–06≥7/8 participants identify Everyday availability correctly.
H02Show a freeze impact preview and explicit resultS04 / S09 / S14UI-20–21, UI-32≥7/8 explain what freeze does and its limits.
H03Separate pending from confirmed failureS10UI-16, UI-27–28No duplicate-send attempt in an uncertain-status task.
H04Put full debit and remaining funds in reviewS11 + A02UI-15 / UI-36≥7/8 explain recipient, fee and debit before authorization.
H05Expose interpreted search filtersA03UI-09–10 / UI-30Relevant records found; ≥7/8 can correct the scope.
H06Keep manual controls when assistance is offA03 / user-control principleUI-30 / UI-44≥7/8 recover using standard filters without moderator help.
H07Separate budget limits from card controlsS12–S15UI-20 / UI-24≥7/8 distinguish a planning budget from a payment restriction.
H08Save bill references with due-date contextS06 / S08 + A04UI-17–18 / UI-35≥7/8 select the intended customer reference and due bill.
Feasibility and regulatory review register
CapabilityClassificationRequired work before a real service
Balances, domestic transfers and utility paymentsEstablished market capability; DTB implementation remains conceptual.Licensed bank/payment partner, ledger, reconciliation, payment rails and biller contracts.
Physical and virtual card issuance / freezeConceptual and dependent on implementation.Issuer, card scheme, eligibility rules, confirmations and failure-state contracts.
Identity verification and account openingRequires legal, regulatory and partner validation.Authorized KYC/AML process, identity evidence, retention and human review.
AI processing and transaction-context useRequires legal/privacy and technical validation.INPDP formalities, purpose limitation, consent where appropriate, processor contracts and cross-border-data review. [S16]
Foreign-currency accounts and international transfersDeferred; requires specialist review.Verify current Tunisian exchange rules, resident eligibility, documentation and approved routes. No unrestricted capability is promised.
Security and account recoveryConceptual and dependent on implementation.Device binding, strong authentication, threat model, recovery controls and operational support.

06 / Architecture, journeys & flows

Stable navigation. Complete paths through uncertainty.

Home, Payments, Cards, Insights and Profile stay in the same order. Search sits above that structure as a route into existing features. It never becomes a separate conversation that must be understood to use the account.

The diagrams show proposed experience logic. They are not results of card sorting, tree testing or behavioral observation.

Search, authorization and recovery cut across the structure.

Four journeys, including the moments that could go wrong.

01 / Understand everyday money

Goal: Check available cash and recognize the next bill. Trigger: A few minutes before leaving for work.

02 / Send a domestic transfer

Goal: Send the correct amount to a new recipient and keep a receipt. Trigger: Mehdi shares his domestic bank details.

03 / Secure an unfamiliar card payment

Goal: Stop new use, understand freeze limits and retain a recovery path. Trigger: Maison Tunis is not recognized.

04 / Find recurring services

Goal: Retrieve exact subscription payments without knowing the category structure. Trigger: Reviewing this month’s recurring expenses.

Six flows. Decisions, confirmations and recovery.

A / First-time onboarding

Approval is conceptual and depends on an authorized banking partner and identity process. Permission refusal must allow a safe return. Account entry is gated on verification.

Rounded nodes: entry/result · Rectangles: action/system state · Diamonds: decision · Lime nodes: security checkpoints. Search interpretation is explicitly marked as AI-enabled in flow E.

B / Domestic transfer

Invalid recipient → UI-39 → edit reference. Insufficient funds → UI-40 → reduce amount. Cancel before authorization → review. Confirmed failure → UI-28: no debit, review before retry. Expired session → UI-47 → sign in and refresh quote.

Rounded nodes: entry/result · Rectangles: action/system state · Diamonds: decision · Lime nodes: security checkpoints. Search interpretation is explicitly marked as AI-enabled in flow E.

C / Bill payment

Lookup failure → UI-41. Unpaid bill is a retrieval result, not a payment authorization. Timeout after submission must resolve status by reference before another payment is offered.

Rounded nodes: entry/result · Rectangles: action/system state · Diamonds: decision · Lime nodes: security checkpoints. Search interpretation is explicitly marked as AI-enabled in flow E.

D / Freeze and restore a card

A freeze is reversible and does not replace a lost/stolen report. Existing authorizations may settle. If the issuer update fails, retain prior status, show failure and offer support; never show Frozen without confirmation.

Rounded nodes: entry/result · Rectangles: action/system state · Diamonds: decision · Lime nodes: security checkpoints. Search interpretation is explicitly marked as AI-enabled in flow E.

E / Intelligent transaction search

AI-enabled steps: interpretation and optional matching explanation. No result → UI-42 → widen filters. Monetary totals come from matching source rows, never generated prose.

Rounded nodes: entry/result · Rectangles: action/system state · Diamonds: decision · Lime nodes: security checkpoints. Search interpretation is explicitly marked as AI-enabled in flow E.

F / Budget and spending insights

No transactions → empty period state. Budget is a planning limit, not a card limit or automatic transfer. Savings balance is shown separately; insights exclude transfers and savings moves.

Rounded nodes: entry/result · Rectangles: action/system state · Diamonds: decision · Lime nodes: security checkpoints. Search interpretation is explicitly marked as AI-enabled in flow E.

07 / Wireframes, alternatives & rationale

Resolve hierarchy before adding a visual identity.

The grayscale collection uses a consistent 393 × 852 viewport, 24 px side gutters and a 4 px spacing unit. Each wireframe maps one-to-one to its final screen ID. These are structured static layouts; visual completeness does not establish usability.

Dashboard A keeps money in a stable position. Dashboard B moves the upcoming bill above it. Review A groups the financial consequence into one scan path; Review B gives explanatory context first. A is the proposed direction for both, pending comparison with participants.

Expert comparison: orientation, cost visibility, reading demand and consistency.
DecisionProposed choiceTradeoff to test
DashboardBalance first, upcoming bill below the primary actions.Keeps a stable anchor but gives the bill less visual priority.
Transfer reviewAmount, recipient, funding, fee, total debit and remaining funds together.More explicit detail may increase reading time; comprehension takes priority.
Primary navigationFive persistent labeled destinations.More destinations than four tabs; validate findability and label clarity.
AI placementSmall interpreted-filter and explanation panels.Some users may overlook optional help; evaluate discoverability.
Wireframes 01–05 / Entry and account overview
WF-01 WelcomeOpen full image ↗
WF-02 Sign inOpen full image ↗
WF-03 Identity verificationOpen full image ↗
WF-04 HomeOpen full image ↗
WF-05 AccountsOpen full image ↗
Wireframes 06–10 / Records and search
WF-06 Account detailsOpen full image ↗
WF-07 ActivityOpen full image ↗
WF-08 Transaction detailsOpen full image ↗
WF-09 SearchOpen full image ↗
WF-10 Search resultsOpen full image ↗
Wireframes 11–15 / Payments and review
WF-11 PaymentsOpen full image ↗
WF-12 Choose recipientOpen full image ↗
WF-13 Add recipientOpen full image ↗
WF-14 Transfer amountOpen full image ↗
WF-15 Review transferOpen full image ↗
Wireframes 16–20 / Bills and cards
WF-16 Transfer completeOpen full image ↗
WF-17 Bills and servicesOpen full image ↗
WF-18 Bill detailsOpen full image ↗
WF-19 CardsOpen full image ↗
WF-20 Card controlsOpen full image ↗
Wireframes 21–25 / Security, insights and profile
WF-21 Freeze cardOpen full image ↗
WF-22 InsightsOpen full image ↗
WF-23 Category breakdownOpen full image ↗
WF-24 Budgets and savingsOpen full image ↗
WF-25 Profile and securityOpen full image ↗
Wireframes 26–34 / Notifications and recovery
WF-26 NotificationsOpen full image ↗
WF-27 Transfer pendingOpen full image ↗
WF-28 Transfer failedOpen full image ↗
WF-29 Empty activityOpen full image ↗
WF-30 Assistance unavailableOpen full image ↗
WF-31 Authorize transferOpen full image ↗
WF-32 Card frozenOpen full image ↗
WF-33 Unfreeze cardOpen full image ↗
WF-34 Card restoredOpen full image ↗
Wireframes 35–42 / Bill authorization and error handling
WF-35 Bill referenceOpen full image ↗
WF-36 Review billOpen full image ↗
WF-37 Authorize billOpen full image ↗
WF-38 Bill paidOpen full image ↗
WF-39 Invalid recipientOpen full image ↗
WF-40 Insufficient fundsOpen full image ↗
WF-41 Bill lookup failedOpen full image ↗
WF-42 No search resultsOpen full image ↗
Wireframes 43–48 / Evidence, privacy and account recovery
WF-43 Subscription detailsOpen full image ↗
WF-44 Privacy controlsOpen full image ↗
WF-45 Virtual cardOpen full image ↗
WF-46 Account recoveryOpen full image ↗
WF-47 Session expiredOpen full image ↗
WF-48 Verify identity againOpen full image ↗

All 48 wireframes are individually available above. Corresponding final images appear in chapter 09 with the same numeric IDs.

08 / Brand identity & visual system

Quiet confidence, with a deliberate opening.

The open-loop mark gives DTB a compact identity at app-icon size. Its small gap becomes a metaphor for space to understand a decision. The wordmark is direct; warm whites, graphite and a controlled lime accent carry the expression.

Cards share the same mark, masked identifiers and fine line motif. Lime highlights a primary action or selection; it does not carry success, risk or security meaning on its own.

AI-generated brand application using the canonical logo and card artwork.
Brand foundations and logo applications
Canonical identity assets: light and dark wordmarks, app icon and card designs.
Visual system specification—not an editable Figma library.
Component states
Component states use labels, borders and semantics in addition to color.
Foundations, semantic tokens and accessibility intent
FoundationSpecificationConstraint
PrimitivesWarm white #FAFAF8; graphite #171B18; lime #C7F75A; mist #F0F2EC.Lime is not used for small light text on white.
SemanticsText → graphite; action/selected → lime + graphite; error → #A42B29; success → #28613C.State always includes a label or icon.
TypographySystem sans: Arial/Helvetica in screen artwork; existing Neue Montreal on the portfolio. Balance 34–40; page 28; section 17; body 14–16.Captions are supporting information; critical information is not confined to tiny text.
Layout393 × 852 canvas; 24 px gutters; 4 px spacing increments; 52 px primary actions; 64 px tab area.Artwork is a static viewport, not proof of dynamic text scaling.
Shape and icons12–20 px surface radii; pill actions; 20–24 px line icons; restrained borders.Do not make an icon the only description of a sensitive action.
Elevation and motion1 px surface boundaries; static artwork; proposed 160–240 ms transitions.Production must honor reduced motion and readable status timing.
Accessibility next stepContrast calculations documented in the handoff; large-text reflow, focus, labels and screen-reader currency reading proposed.No WCAG conformance claim follows from these images.

09 / High-fidelity UI & walkthroughs

Five stories. One coherent account.

Every interface uses English, the same five-tab navigation and the same fictional account holder, Yasmine Ben Ali. TND values retain three decimal places. All merchant events, fees, payment timings and references are synthetic.

Scenario S0: Everyday availability TND 8,420.450 + Savings TND 3,200.000 = total holdings TND 11,620.450. Each walkthrough restarts from S0. The transfer and bill branches are independent.

01 / Everyday banking

Swipe through the sequence · Select a screen to enlarge.

UI-04 Home

Orient to total and available funds.

Open full image ↗
UI-05 Accounts

Choose the account, not just the total.

Open full image ↗
UI-07 Activity

Inspect a dated activity list.

Open full image ↗
UI-08 Transaction details

Use the original record to investigate.

Open full image ↗

02 / Domestic transfer

Swipe through the sequence · Select a screen to enlarge.

UI-12 Choose recipient

Select or add a recipient.

Open full image ↗
UI-13 Add recipient

Validate the account reference.

Open full image ↗
UI-14 Transfer amount

Enter TND 250.000 from Everyday.

Open full image ↗
UI-15 Review transfer

Review TND 1.000 fee and TND 251.000 debit.

Open full image ↗
UI-31 Authorize transfer

Explicitly authorize.

Open full image ↗
UI-27 Transfer pending

Pending is not failure: do not resend.

Open full image ↗
UI-16 Transfer complete

Completed receipt: availability TND 8,169.450.

Open full image ↗

03 / Card security

Swipe through the sequence · Select a screen to enlarge.

UI-08 Transaction details

Notice the unfamiliar merchant.

Open full image ↗
UI-20 Card controls

Open the linked debit card.

Open full image ↗
UI-21 Freeze card

Understand freeze impact before confirmation.

Open full image ↗
UI-32 Card frozen

Read the explicit Frozen status.

Open full image ↗
UI-33 Unfreeze card

Review the restoration decision.

Open full image ↗
UI-34 Card restored

Active again; recovery is visible.

Open full image ↗

04 / Intelligent search

Swipe through the sequence · Select a screen to enlarge.

UI-09 Search

Search in familiar language.

Open full image ↗
UI-10 Search results

Read and edit interpreted filters.

Open full image ↗
UI-43 Subscription details

Inspect the underlying payment.

Open full image ↗
UI-30 Assistance unavailable

Use merchant/date filters if AI is unavailable.

Open full image ↗

05 / Bill payment

Swipe through the sequence · Select a screen to enlarge.

UI-17 Bills and services

Choose STEG.

Open full image ↗
UI-35 Bill reference

Enter the customer reference.

Open full image ↗
UI-18 Bill details

Check TND 128.500 and the due date.

Open full image ↗
UI-36 Review bill

Review TND 0.500 fee; total TND 129.000.

Open full image ↗
UI-37 Authorize bill

Authorize the reviewed bill.

Open full image ↗
UI-38 Bill paid

Receipt: availability TND 8,291.450.

Open full image ↗
Recovery and error states
UI-28 Transfer failed

Confirmed failure: no debit; review before a new attempt.

Open full image ↗
UI-39 Invalid recipient

Correct the incomplete recipient reference.

Open full image ↗
UI-40 Insufficient funds

Reduce the amount or choose eligible funds.

Open full image ↗
UI-41 Bill lookup failed

No payment made; retry lookup or edit the reference.

Open full image ↗
UI-42 No search results

Widen scope or clear search filters.

Open full image ↗
UI-47 Session expired

Sign in again, then refresh the payment review.

Open full image ↗
All final screens / IDs 01–25
UI-01 WelcomeOpen full image ↗
UI-02 Sign inOpen full image ↗
UI-03 Identity verificationOpen full image ↗
UI-04 HomeOpen full image ↗
UI-05 AccountsOpen full image ↗
UI-06 Account detailsOpen full image ↗
UI-07 ActivityOpen full image ↗
UI-08 Transaction detailsOpen full image ↗
UI-09 SearchOpen full image ↗
UI-10 Search resultsOpen full image ↗
UI-11 PaymentsOpen full image ↗
UI-12 Choose recipientOpen full image ↗
UI-13 Add recipientOpen full image ↗
UI-14 Transfer amountOpen full image ↗
UI-15 Review transferOpen full image ↗
UI-16 Transfer completeOpen full image ↗
UI-17 Bills and servicesOpen full image ↗
UI-18 Bill detailsOpen full image ↗
UI-19 CardsOpen full image ↗
UI-20 Card controlsOpen full image ↗
UI-21 Freeze cardOpen full image ↗
UI-22 InsightsOpen full image ↗
UI-23 Category breakdownOpen full image ↗
UI-24 Budgets and savingsOpen full image ↗
UI-25 Profile and securityOpen full image ↗
All final screens / IDs 26–48
UI-26 NotificationsOpen full image ↗
UI-27 Transfer pendingOpen full image ↗
UI-28 Transfer failedOpen full image ↗
UI-29 Empty activityOpen full image ↗
UI-30 Assistance unavailableOpen full image ↗
UI-31 Authorize transferOpen full image ↗
UI-32 Card frozenOpen full image ↗
UI-33 Unfreeze cardOpen full image ↗
UI-34 Card restoredOpen full image ↗
UI-35 Bill referenceOpen full image ↗
UI-36 Review billOpen full image ↗
UI-37 Authorize billOpen full image ↗
UI-38 Bill paidOpen full image ↗
UI-39 Invalid recipientOpen full image ↗
UI-40 Insufficient fundsOpen full image ↗
UI-41 Bill lookup failedOpen full image ↗
UI-42 No search resultsOpen full image ↗
UI-43 Subscription detailsOpen full image ↗
UI-44 Privacy controlsOpen full image ↗
UI-45 Virtual cardOpen full image ↗
UI-46 Account recoveryOpen full image ↗
UI-47 Session expiredOpen full image ↗
UI-48 Verify identity againOpen full image ↗
Financial continuity and complete synthetic ledger
ScenarioAmountFeeTotal debitEveryday availability
S0 · Baseline———TND 8,420.450
T1 · Completed transferTND 250.000TND 1.000TND 251.000TND 8,169.450
T1 · Pending transferTND 250.000TND 1.000TND 251.000 reservedTND 8,169.450; ledger debit not yet final
T1 · Confirmed failureTND 250.000TND 1.000TND 0.000TND 8,420.450
B1 · Completed billTND 128.500TND 0.500TND 129.000TND 8,291.450

The settled-spending view covers 1–18 October: TND 1,278.900 across six categories and 14 purchases. The transfer and future bill examples are outside that historical total. Three fictional digital services total TND 52.000; TND 52.000 ÷ TND 1,278.900 = 4.1% rounded. A TND 75.000 digital-services budget leaves TND 23.000. Savings of TND 3,200.000 is 32% of a TND 10,000.000 goal.

Download the complete fictional dataset ↗ · Open the wireframe-to-UI inventory ↗

MerchantDate / categoryDebitStatus
Café Carthage18 Oct · Cafés and diningTND 8.500Completed
Marché Ariana17 Oct · GroceriesTND 82.400Completed
Maison Tunis16 Oct · OtherTND 42.000Completed
Mosaic Music15 Oct · Digital servicesTND 17.900Completed
Nahla Cloud15 Oct · Digital servicesTND 9.100Completed
CinemaPlus15 Oct · Digital servicesTND 25.000Completed
Carburant Tunis14 Oct · TransportTND 110.000Completed
Table du Lac11 Oct · Cafés and diningTND 138.000Completed
Épicerie du Lac08 Oct · GroceriesTND 270.000Completed
Atelier Nabeul07 Oct · OtherTND 258.000Completed
Internet Jasmin05 Oct · BillsTND 85.000Completed
SONEDE04 Oct · BillsTND 39.000Completed
Metro Tunis03 Oct · TransportTND 100.000Completed
STEG01 Oct · BillsTND 94.000Completed

10 / Native AI assistance & user control

Intelligence has a supporting role.

DTB’s primary model is a conventional banking interface. Assistance interprets a phrase, proposes a route or explains known information. It cannot invent balances, fees, processing times or statuses, and it cannot authorize or silently execute a payment or security change.

The three-payment search total is calculated from matching source rows. The model may propose the filter; the financial calculation is deterministic.

PatternTriggerRequired contextAI contributionManual fallbackControl boundaryFailure / explanation
Contextual insightSaved bill due soonBiller record, due date, amountOptional reminder, not generated balanceOpen Bills manuallyNo payment; review requiredSuppress stale insight; link to bill details.
Intelligent search result“Subscriptions this month”Authorized transaction rows and date scopePropose editable category/date filtersMerchant/date/category filtersNo authorization for read-only searchShow interpreted scope; empty and unavailable states.
Suggested action chipFind card limit controlFeature index and selected cardNavigate to the relevant settingCards → Controls → LimitsAny change still requires user actionNever apply a limit from a phrase alone.
Inline explanationExplain a fee or statusCurrent quote/rule or issuer statusRephrase sourced informationRead exact quote/status labelsPayment authorization stays separateNo answer if source missing; show support.
Pre-action assistanceReview a transferRecipient, source, quote and balanceHighlight review fieldsFull conventional review screenBiometrics or PIN after reviewNo unsolicited recipient correction or route execution.
Privacy, security and AI risk register
RiskProposed mitigationResidual dependency
Incorrect interpretationEditable filters and original records; never silently execute a sensitive task.Test ambiguity, missed matches and false-positive suggestions.
Fabricated money informationBalances, fees and status must be read from authoritative services.Backend contracts, reconciliation and source freshness.
Sensitive-data overuseSend minimum authorized transaction context; exclude passwords, PINs and card security codes.Processor design, retention schedule, specialist privacy review.
Opaque recommendationShow the applied scope and the contributing transactions.Explainability and comprehension testing.
Assistance dependencyOptional controls plus conventional search/navigation fallback.Reliability monitoring and service status behavior.
Duplicate payment after timeoutResolve the same reference before exposing a new-send action.Idempotency, ledger and payment-provider reconciliation.
Card freeze falsely shown as successfulUpdate the visual status only after issuer confirmation.Issuer error handling and escalation service.
Session expiry / account recoveryReauthenticate, refresh quote, retain safe progress; human escalation for recovery.Threat model and operational recovery checks.

11 / Proposed validation & success measures

The next step is evidence, not a success claim.

The output is a visual concept with public-source grounding. No usability outcomes or business improvements have been measured. Static screens cannot validate task completion, functional accessibility, security or system reliability.

The proposed first study is a moderated concept-comprehension review with eight English-speaking Tunisian banking users. Functional task and assistive-technology testing would require a later, separately scoped prototype or implementation.

QuestionMethodProposed criterionLimit
Do people understand availability and debit?Ask participants to explain screens in their own words.At least 7/8 explain amount, fee and remaining funds correctly.A formative target, not a population estimate.
Can people distinguish payment states?Present pending, completed, failure and timeout scenarios.No participant interprets pending as a reason to resend.Static interpretation, not actual duplicate-prevention reliability.
Are card controls understandable?Ask what freeze changes and how to reverse it.At least 7/8 identify the effect and the prior-authorization caveat.Issuer behavior remains untested.
Does AI scope remain understandable?Show a phrase, applied filters and records; ask for correction.At least 7/8 identify the scope and conventional fallback.Intent accuracy requires a real search system.
Does the later product work accessibly?Text scaling, focus order, screen-reader tasks, switch/keyboard use.No blocker against agreed WCAG 2.2 AA-relevant checks.Cannot be assessed from image artwork.
Study protocol and decision criteria

Use eight moderated sessions with fictional tasks: explain available funds, review a transfer, interpret pending status, freeze a card, pay a bill and correct search scope. Obtain consent and compensate participants; never collect bank credentials or real financial records.

Record interpretation, confidence, confusion, support needed and severity. Resolve any wrong-payment or access blocker before expanding the concept. A later functional study would measure completion, recovery, critical errors and assistive-technology access. No business impact or usability improvement is claimed.

Accessibility intent is not accessibility validation.

The artwork uses meaningful labels, fee-inclusive summaries and text-plus-icon statuses. A production experience still needs text scaling, reflow, focus, screen-reader currency reading, touch-target and contrast checks in its real rendering context.

12 / Reflection, limitations & next steps

A clearer concept. An honest boundary.

DTB turns a broad banking brief into a connected visual system: 48 matching wireframes and final screens, six flows, four journey maps, a coherent identity and five sequential walkthroughs. Its strongest proposal is the continuity between a decision, its authorization and its confirmed consequence.

The unanswered questions are consequential: whether these labels match users’ mental models, whether optional assistance improves findability, whether confirmations add useful assurance, and whether local partners can deliver the status and control model reliably.

01 / Learn

Recruit the intended audience.

Validate needs and English terminology before treating the persona models as evidence.

02 / Resolve

Review the service dependencies.

Confirm payment, issuer, privacy, identity and regulatory requirements with qualified partners.

03 / Test

Validate actual behavior later.

Begin with comprehension, then scope functional and assistive-technology testing separately.

Source register and evidence limitations

Sources & evidence register

All sources accessed 18 October 2026. English summaries are paraphrases. Official product descriptions are evidence of documented capability, not independent proof of quality or availability for every customer.

  1. S01
    MyBIAT · Dashboard update ↗

    13 May 2026. Customizable dashboard, shortcuts and organized products.

  2. S02
    MyBIAT · Budget and beneficiary update ↗

    16 Oct 2026. Category budgeting and reinforced beneficiary validation.

  3. S03
    Attijari UP · Official product site ↗

    Undated. Biometrics, six-digit PIN and trusted-device enrollment.

  4. S04
    Attijari UP · Bank-published App Store listing ↗

    Undated listing. Transfers, card activation controls, limits and STEG/SONEDE payments.

  5. S05
    AMEN BANK · AMEN Mobile ↗

    Undated. Balances, card management, budget management and cardless withdrawal.

  6. S06
    La Poste Tunisienne · Service announcement ↗

    Date not verified. D17 transfers, merchant payments and utility settlement.

  7. S07
    STB · Mobile Banking ↗

    Undated. STB Mobile Banking / STBNet: accounts, cards, domestic transfer services.

  8. S08
    Flouci · Official product site ↗

    Undated. Current and savings accounts, transfers, cards, bills and top-ups.

  9. S09
    Revolut · Security and fraud guidance ↗

    Accessed 18 Oct 2026. Card controls and freeze guidance; not evidence of Tunisian eligibility.

  10. S10
    Wise · Transfer tracking ↗

    Undated help page. A tracker explains the progression of a transfer.

  11. S11
    Wise · Pricing ↗

    Accessed 18 Oct 2026. Upfront pricing as a communication benchmark.

  12. S12
    Monzo · Trends ↗

    Undated help page. Scope and account inclusion matter in spending summaries.

  13. S13
    Monzo · Understanding Pots ↗

    Undated help page. Separating money by purpose.

  14. S14
    N26 · Card compromise support ↗

    Undated help page. Temporary locking, permanent disabling and replacement.

  15. S15
    N26 · Spaces ↗

    Accessed 18 Oct 2026. Purpose-based subaccounts and card linking.

  16. S16
    INPDP · Processing formalities ↗

    Undated. The authority describes preliminary data-processing formalities under law 2004-63.

AI-generated closing composition. Exact UI screens, financial records and source notes are available above.
DTB — Digital Tunisia Bank

Money, made clear.

Independent fictional banking concept · English visual case study · 2026

The first gesture

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